Shipping & Returns
As the COVID-19 outbreak continues to evolve and impact communities, we have been notified by many of our suppliers that they are suspending accepting returns until the state of emergency is lifted across the provinces where they operate. We followed their lead when the crisis began and suspended accepting returns at our physical location. Accordingly, while also ensuring safety to our staff and customers, we are currently not accepting any returns at our online shop until further notice. We apologize for the inconvenience. Thank you for understanding.
- We currently only ship to addresses in Canada.
- We offer a FREE shipping method called Standard Economy on orders of $75 or more (before taxes) excluding remote & difficult to serve locations.* Using this method means that you are okay with us choosing the most cost-effective way to ship your product.
- Orders below $75 are subject to a flat rate fee of $12.95 using our Standard Economy shipping method or LESS depending on order size and if other more cost-effective shipping methods are offered at checkout.
- All orders typically require 1-6 business days of processing time to be picked, packed and prepared for shipping.
*Some orders may require additional shipping charges depending on location, package size and weight. In such an event the customer will be contacted before this charge is added.
Shipping fees are subject to change.
Delivery standards are the number of business days Canada Post is committed to delivering an item, although delivery can take place earlier.
These standards are used in our Standard Economy shipping method: no shipping fee on orders over $75 and a $12.95 flat rate fee for orders less than $75. An example is Canada Post's Regular Parcel™, an economical ground delivery service in Canada.
Some time expectations in Canada:
Excluding remote and difficult to serve locations, all orders should arrive within 1-9 business days anywhere in Canada after they have been processed and shipped out.
IN-STORE AND CURBSIDE PICKUP
You can skip the shipping fees with free local pickup at our physical location at 2465 Yonge Street in Toronto. After placing your order and selecting the pickup option at checkout, your order will be prepared and ready for pick up within 3 hours. We will send you an email when your order is ready along with instructions.
Please have your order confirmation email with you when you come. Our pickup hours are during our regular business hours:
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. A refund could be issued upon inspection of a digital image of the item. We will notify you and let you know if approved or not. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please call us if you have any questions or concerns about your specific item at (416) 932-9002, or send us a message here.